Plant Guarantees – research, articles and blog posts.

Image of dead plant

I have been reading up on the subject of Plant Guarantees, the industry term for the return policies offered by most garden centers on the plant material they sell.  Research by Today’s Garden Magazine found that well over 50% of garden centers offered a least a 1 year guarantee on the plants they sold, and that multi-year plant guarantees were not uncommon.

As one might expect, the terms & conditions associated with plant guarantees varies greatly between retailers, as does the justification for offering seemingly generous return policies to customers. Customer education programs, and stocking plant material suited to local growing conditions are strategies that can reduce returns, and the costs of offering a plant guarantee.

One thing I would like to know is the percentage of returns due to customer neglect (like not watering your plants).  I imagine a large percentage of the plants returned to garden centers fall into this category.

Plant Guarantee Reading List

Should Plant Nurseries Offer a Guarantee on Plants?. Blog post. Northcoastgardening.com.

Do Plant Guarantees Matter? The Role of Satisfaction and Regret when Guarantees are Present. Research paper. HORTSCIENCE, 40(1):142–145. 2004. Jennifer H. Dennis, Bridget K. Behe, Thomas Fernandez, and Robert Schutzki.

Guaranteed Success. Article. Todaysgardencenter.com.

Problem Customers Shouldn’t Define Your Policies. Article. Todaysgardencenter.com.

Not happy with a plant? Take it back to the garden centre. Article. Which.co.uk.

Matt

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